Shipping

Order Processing Notice:

We're committed to dispatching your orders swiftly. However, processing times can vary due to factors such as order volume, stock availability, and other considerations. While we strive to expedite every order, please be aware that the processing phase might extend beyond our standard time frame under certain conditions.

 

Shipping and Delivery Details for Domestic Orders:

 Our goal is to ensure your order reaches you promptly, offering various shipping options tailored to your needs. Typically, domestic shipping spans 4-7 business days, depending on your geographical location. Note that delivery times may vary and are influenced by multiple factors.

For orders exceeding $99, we provide complimentary standard shipping within the United States. However, deliveries to Alaska, Hawaii, and U.S. territories might experience longer transit times.

 

International Shipping Insights:

For international customers, orders over $149 qualify for free standard shipping. Please be aware that you may be liable for customs, duties, and taxes determined by your country. International deliveries can take 10-25 business days, with no guaranteed delivery dates.

It's important to remember that international shipments might incur additional fees for customs, duties, and taxes, which are the customer's responsibility. In specific regions like the UK and Canada, import duties and taxes may apply, significantly affecting the total cost.

 

Addressing non delivered Packages and PO Box Issues:

We emphasize the importance of providing accurate shipping details to avoid delivery mishaps. Incorrect or incomplete addresses can lead to delays or nondelivery, for which we cannot be held accountable.

 

Lost Packages Protocol:

 Despite our efforts to ensure secure delivery through trusted carriers, packages can occasionally get lost in transit. Should this happen, we offer a full replacement once the carrier confirms the package's lost status. For assistance, please contact our customer support with your order details.

 

Customer Support Contact:

 For further inquiries or concerns regarding our shipping policies, please don't hesitate to reach out to our support team at contact@luckandice.com. We're here to assist you throughout your shopping journey.

 

Please Note:

 Our policies aim to balance efficiency with customer satisfaction. However, we cannot assume responsibility for packages once they've been delivered to the provided address. Ensuring a secure delivery location is highly recommended to prevent potential issues.